Detailed Duties and Responsibilities

PRIMARY

Customer support- Installation

Managing installation process

Understanding customer product and site requirements

Resolving issues at customer site

Ensure that guidelines and standards of work expected by Arshad Electronics are understood and met

Provide training to customers on operating the equipment

Provide supervisory and technical support to colleagues and communicate with staff at all levels

Understanding new equipment/technology

Understanding of new technology and equipment

Sales

To generate and attend courtesy call

After Sales Service

Repair of faulty equipment both on site and in office

Adequate courtesy, free service calls

Coordination

Coordination with the Service Coordinator.

Team management

Co-ordination and co-operation with service team to achieve targets

Reports

On time documentation filing

Any other task assigned by management from time to time depending on business requirement.





KEY INTERNAL AND EXTERNAL INTERACTIONS

Internal

· Head Service

· Sales Manager

· Sales Back Office

· Office staff

External

· Customers

· Vendors & suppliers

KEY PERFORMANCE AREAS

(Key performance areas to be focused on to facilitate measurement of job performance)

Key Result Area

Key Performance Indicator

§ Customer support

§ TAT adherence

§ Courtesy calls – target v/s actual

§ Complaint resolution

§ TAT adherence

§ Sales- Service revenue

§ Target v/s Actual

Ø AMC

Ø Spares

§ Cost management

§ Budget v/s Actual

§ Documentation

§ Reporting

§ On time, accurate and complete

§ TAT adherence

Job Type: Full time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Experience:

- total work: 1 year (Required)

Work Location: In person

📌 Field Service Engineer (India)
🏢 Arshad Electronics
📍 India