Hiring Alert | L1 Customer Service Representative | HCLTech | Nagpur We are looking for dynamic and customer-focused L1 Analysts to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career. Role: Customer Service Representative
Location: Nagpur
Shift: 24x7 Rotational
Week Offs: 2 Rotational Offs
Experience: Freshers What You’ll Do: Handle customer queries via calls, emails, and ticketsPerform initial troubleshooting & issue resolution Log and manage incidents using ticketing tools (ServiceNow preferred)Ensure timely updates, follow-ups, and proper documentationEscalate complex issues to higher support levelsDeliver high customer satisfaction What We’re Looking For:
Graduate (any stream)Solid communication skills Basic IT troubleshooting knowledgeWillingness to work in rotational shifts
Key Responsibilities
1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.