Experience: 3 to 5 Years

Location: India – Hyderabad

Skills Required

- Handling calls and resolving the queries.
- Provide World Class Customer Service.
- Engaged in handling inbound calls of different business Units.
- Deliver extraordinary customer care by responding to questions concerning customer accounts.
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Working experience from USA Telemarketing process, night shifts.
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.

📌 Customer Support Executive (India)
🏢 Dicelogic Solutions
📍 India