Financial

Ø Maximize Café sales performance and drive profits.

Ø Sales forecasting and apportioning targets across teams.

Ø Asset & Equipment maintenance.

Ø Assuring the Timely & Accurate indent is placed for the café.

Ø Wastage control measures.

Ø Ensuring the compliance of the SOPs on cash & all the tenders.

Ø Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:

Ø Retention of manpower.

Ø Motivating the team to ensure the sales target in met.

Ø Briefing the team on a daily basis to ensure the team understands the importance SOPs

Ø Ensure the team is groomed to move to the next level.

Ø Grievance handling & solving issues.

Ø Ensure the Training Certification of team members.

Process Indicators:

Ø Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).





Ø Ensuring the Quality Audits done on day to day basis.

Ø Implementation of SOPs.

Ø Efficient utilization of the manpower by means of effective charting out the duty rooster.

Ø Integrity, cost controllable & Waste Management.

Ø Ensuring 90% score in the Management Visit Report.

Customer orientation:

Ø Ensure all the Customer complaints are resolved.

Ø Analysis of Customer database complaints & drive the footfall in the cafes.

Ø Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus.

Ø Ensuring the Training norms are met.

Ø Ensuring 90% score in the Management Visit Report.

Job Types: Full time, Permanent

Pay: ₹13,027.47 - ₹33,516.70 per month

Work Location: In person

📌 Assistant Cafe Manager, Cafe Manager (Chennai)
🏢 Café Coffee Day
📍 Chennai