We are hiring for Inside Sales Executive (B2B/B2C)

Overview

We are looking for a proactive Inside Sales Executive to join our growing team in Bengaluru.

This role involves converting inbound leads into confirmed orders, supporting customers

via Eleczo.com and WhatsApp, coordinating with internal teams, and maintaining strong

customer relationships to ensure repeat business and customer satisfaction.

Key Responsibilities

- Encourage B2B and B2C customers to place orders directly on Eleczo.com and

assist with login, cart creation, product selection, checkout, and payment.

- Connect only with registered customers and prioritize engagement with verified

buyers by understanding their purchase history, current needs, and potential for

repeat business to ensure high-quality conversions and stronger customer

relationships

- Share pre-filled carts or direct payment links via WhatsApp/email to speed up order

conversion and prioritize online checkout; provide quotations only when required.

- Handle inbound leads from website, WhatsApp, calls, and emails, understanding

customer requirements and recommending suitable products.

- Follow up diligently with leads until orders are closed and reactivate cold/warm

leads for repeat business.

- Build and maintain long-term relationships with repeat customers to drive loyalty.

- Update CRM in real-time with lead stages, follow-up notes, and order status to





ensure accurate pipeline visibility.

- Coordinate with Sales Coordinators and Logistics for order processing, invoicing,

dispatch follow-ups, and provide delivery timelines, stock updates, and shipment

tracking.

- Handle post-order service queries to ensure customer satisfaction and proactively

check in with previous buyers for reorders or new requirements.

Qualifications & Skills

- Graduate (B.Com, BBA, B.Sc, B.Tech preferred)

- 1–4 years of experience in Inside Sales, or E-commerce Sales

- Proficiency in CRM tools, WhatsApp Business, Email, and Excel

- Strong verbal communication skills with fluency in Hindi and English

- Multilingual is preferable (Kanada, Tamil, and Telugu)

- Ability to follow up diligently and maintain product knowledge

- Customer-first mindset, self-motivated, and target-driven

- Collaborative and willing to work closely with field sales and back-office teams

Additional Attributes

- Energetic, proactive, and eager to learn

- Problem-solving approach and customer-centric mindset

- Ability to manage time effectively and work under deadlines

- Rapid learner with adaptability to evolving sales processes

Reach me on +91-XXXXXXXXXX

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Inside Sales Executive (India)
🏢 Kotumb
📍 India