1. Quality Strategy & Governance

- Develop and execute the annual Quality Excellence roadmap aligned with business objectives.

- Establish enterprise-wide quality standards, frameworks, policies, and governance mechanisms.

- Lead Quality Management System (QMS) implementation and continuous improvement aligned with ISO 9001.

- Ensure compliance with customer requirements, industry standards, and regulatory obligations.

- Conduct Management Review Meetings (MRMs) and report quality performance to leadership.

- Build and maintain a quality culture across all business units.

Success Metrics

- QMS Compliance Score

- Audit Closure Effectiveness

- Quality Maturity Index

- Customer Quality Rating

________________________________________

2. Delivery Quality Assurance

- Ensure all engineering deliverables meet customer specifications, quality standards, and project requirements.

- Drive First Time Right (FTR) initiatives across all service lines.

- Establish robust quality review frameworks and stage-gate controls.

- Define acceptance criteria, quality checkpoints, and review methodologies.

- Lead quality risk assessments for critical projects.

Success Metrics

- First Time Right %

- Defect Density

- Rework %

- Escaped Defects

- Customer Complaints

________________________________________

3. Process Excellence & Continuous Improvement

- Lead Lean Six Sigma initiatives across departments.

- Facilitate DMAIC projects focused on productivity, cycle time reduction, quality enhancement, and cost optimization.

- Identify process bottlenecks and drive standardization.

- Establish Continuous Improvement (CI) pipelines and Kaizen programs.

- Quantify business advantages from improvement projects.

Success Metrics

- Number of CI Projects Completed

- Productivity Improvement %

- Process Cycle Time Reduction





- Cost Savings Generated

________________________________________

4. Customer Quality & Voice of Customer

- Serve as the primary quality interface for strategic customers.

- Lead customer quality reviews and quality governance meetings.

- Analyse Voice of Customer (VOC) data and customer feedback trends.

- Develop action plans to address recurring customer concerns.

- Support Sales and Operations during client audits and quality assessments.

Success Metrics

- Customer Satisfaction Score (CSAT)

- Net Promoter Score (NPS)

- Client Escalations

- Customer Retention Impact

________________________________________

5. Data Analytics & Quality Intelligence

- Develop quality dashboards, scorecards, and executive reports.

- Establish predictive quality analytics using quality and operational data.

- Monitor KPIs related to quality, productivity, efficiency, and customer satisfaction.

- Drive data-based decision-making across the organization.

- Ensure integrity and governance of quality-related data.

Success Metrics

- Dashboard Adoption

- Reporting Accuracy

- Predictive Quality Insights Generated

- KPI Achievement Rate

________________________________________

6. Operational Excellence & Cost of Quality Management

- Measure and reduce Cost of Poor Quality (COPQ).

- Monitor quality-related productivity losses and rework costs.

- Collaborate with Operations to improve utilization and delivery efficiency.





- Drive operational excellence initiatives across engineering delivery teams.

Success Metrics

- COPQ Reduction

- Rework Cost Reduction

- SLA Compliance

- Delivery Efficiency Improvement

________________________________________

7. Automation & Digital Quality Transformation

- Identify opportunities to automate quality checks and review processes.

- Collaborate with Technology teams on AI-assisted quality validation and workflow automation.

- Implement digital quality tools and quality management platforms.

- Promote innovation in quality practices.

Success Metrics

- Automated Quality Checks Implemented

- Manual Review Effort Reduction

- Process Automation Savings

________________________________________

8. Training, Capability Building & Quality Culture

- Develop organization-wide quality competency frameworks.

- Conduct quality awareness, Six Sigma, and process excellence training programs.

- Mentor quality auditors, reviewers, and quality champions.

- Drive employee engagement in continuous improvement initiatives.

- Create a culture of accountability, ownership, and excellence.

Success Metrics

- Training Coverage %

- Quality Certification Achievement

- Employee Participation in CI Programs

- Internal Quality Culture Score

________________________________________

9. Risk Management & Compliance

- Maintain organizational risk registers related to quality and delivery.

- Lead root cause investigations and CAPA implementation.

- Ensure readiness for internal, customer, and external audits.

- Drive preventive quality practices and risk mitigation programs.

Success Metrics

- Audit Findings Closure Rate

- Repeat Non-Conformities

- Risk Mitigation Effectiveness

- CAPA Closure Timeliness

📌 Quality Manager (India)
🏢 Indovance
📍 India