Recruitment / Staffing Full time Job ID: DGC01101

Chennai, Tamil Nadu 0-2 Yrs ₹200000 - ₹30000 Yearly

Job Summary:

The Client Relationship Executive is responsible for building and maintaining strong relationships with clients to ensure long-term satisfaction, retention, and business growth. This role involves understanding client needs, addressing concerns, coordinating with internal teams, and identifying opportunities for upselling or cross-selling company products or services.

Freelance / Fulltime.

Work from home and office.

Key Responsibilities:

- Serve as the primary point of contact for assigned clients, managing day-to-day communication and support.

- Develop a deep understanding of client business goals, challenges, and expectations.

- Ensure timely delivery of products/services according to client requirements.

- Coordinate with internal teams (sales, operations, finance, etc.) to resolve client issues and ensure smooth service delivery.

- Prepare and present performance reports, proposals, and account reviews.

- Identify opportunities to upsell or cross-sell additional services or solutions.

- Maintain accurate client records in CRM systems and track engagement metrics.





- Support client onboarding, training, and renewal processes.

- Gather feedback from clients to drive product/service improvements.

- Assist in resolving escalated issues promptly to ensure client satisfaction and retention.

Qualifications & Skills:

- Education: Bachelor’s degree in business administration, Marketing, Communications, or a related field.

- Experience: 0-2 years in client servicing, account management, or customer relationship roles in any industry is preferred

- Excellent communication and interpersonal skills.

- Strong problem-solving and conflict resolution abilities.

- Good organizational and multitasking skills.

- Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zoho).

- Ability to work independently and in a team environment.

- A proactive, customer-first attitude.

Key Performance Indicators (KPIs):

- Client satisfaction and retention rate

- Response and resolution time for client issues

- Revenue growth from existing accounts

- Cross-sell/upsell success rate

- Client engagement scores

📌 Client Coordinator - HR (Chennai)
🏢 Desirous Global Consulting
📍 Chennai