- Thrives in a fast-paced, dynamic work environment
- Has strong time management skills and can effectively multitask
- Possesses excellent written and verbal communication skills
- Demonstrates strong customer service skills with a polite and qualified telephone manner
- Can quickly learn and adapt to new computer systems and online applications
- Has strong problem-solving abilities
- Maintains a positive and energetic attitude while working in a team
- Is self-motivated and capable of working independently as well as under guidance
- Has a high level of attention to detail
- Can work efficiently under tight deadlines
- Is flexible and open to feedback and direction from senior management
- Has intermediate knowledge of MS Office (Word, Excel, Outlook, etc.)
- Has prior experience in reception/administration in a small to medium-sized business
Key Responsibilities:
- Handle inbound and outbound calls professionally
- Contact new clients and convert leads into business opportunities
- Follow up regularly with potential and existing customers
- Clearly explain company services and products to clients
- Maintain and update client databases accurately
- Build and maintain strong client relationships
- Act as the first point of contact and represent the company professionally (face of the office)
- Manage mail and document distribution (including emails and faxes)
- Perform accurate data entry tasks
- Schedule, receive, and confirm appointment bookings
- Assist with day-to-day administrative tasks
- Handle ad hoc requests from office managers