Divisional Customer Service Officer
Job Code: EQU/DCSO/1815988
Company: Equitas Small Finance Bank
Location: Pune Regional Office, Maharashtra

Posted On: 29 Jul 2026
End Date: 28 Aug 2026
Required Experience: 1 - 4 years

Basic Information

- No. Of Openings: 1
- External Title: Divisional Customer Service Officer
- Employment Type: Permanent
- Employment Category: Office
- Closing Date: 28 Aug 2026

Organisational Information

- Entity: Equitas Small Finance Bank
- Business Unit: Assets
- Division/Function (SBU): Inclusive Banking - MF
- Department: Micro Finance
- Sub-Department: Operations
- Generic Role: Customer Service Officer
- External Title (Job Role): Divisional Customer Service Officer
- Division: Inclusive Banking - MF
- Zone: West
- State: Maharashtra
- Region: Maharashtra
- Area: W.Maha
- Cluster: Western Maharashtra
- PT Location: Maharashtra
- Branch Code: 90100
- Branch Name: Pune Regional Office

Skills

- Skill learning methodologies

Education

- Highest Education: Bachelor of Science

Working Language





- Marathi
- English
- Hindi

Job Responsibilities

- Issue Resolution: Handle escalated customer queries, disputes, and complaints. Provide prompt, skilled solutions and manage escalations that require cross-departmental collaboration.
- Performance Monitoring: Oversee the service metrics (e.g., handling times, satisfaction scores) of the frontline staff within their specific division.
- Process Optimization: Identify bottlenecks in the customer journey and propose actionable improvements.
- Relationship Management: Build trusting relationships with key accounts and high-value clients to maximize retention.
- Training & Coaching: Provide ongoing guidance to local customer support teams regarding product knowledge, company policies, and soft skills.
- Reporting: Compile regional feedback and generate data-driven reports for upper management.

📌 Skill (Pune)
🏢 Equitas Micro Finance India
📍 Pune