Role description
Job Title: Business Systems Analyst – Travel Domain
Location:
Bengaluru / India (Hybrid)
Experience:
7+ years (flexible based on expertise)
Job Summary
We are seeking a Business Systems Analyst (BSA) with strong experience in the travel domain, specifically within travel agencies, to bridge business requirements and technology solutions. The ideal candidate will have hands-on exposure to GDS platforms (Sabre/Amadeus/Travelport), end-to-end travel operations, and strong technical understanding of data and integrations in a fast-paced environment.
Key Responsibilities
- Act as a liaison between business stakeholders and IT teams to translate business needs into functional and technical requirements
- Analyze and document travel business processes including Reservations, Ticketing, EMD, Exchanges & Refunds
- Work extensively with GDS systems (Sabre/Amadeus/Travelport) for booking, pricing, shopping, fare quotes, and ticketing workflows
- Support NDC integrations and API mapping, including analysis of JSON and XML payloads
- Perform data analysis using SQL and other data tools to support business decisions
- Create clear documentation such as BRDs, FRDs, process flows, and use cases
- Collaborate with development and QA teams through the full software development lifecycle (SDLC)
- Drive process optimization and efficiency improvements in dynamic, high-volume environments
- Support stakeholders with data visualization, reporting, and insights
Required Skills & Experience
- Strong travel domain experience, preferably with travel agencies
- Hands-on expertise in GDS systems: Sabre, Amadeus, and/or Travelport
- Solid understanding of:
- Reservations & Ticketing
- EMD, Exchanges & Refunds
- Pricing, Shopping, Fare Quotes
- NDC concepts and implementations
- Experience with API mapping and integrations
- Proficiency in SQL, data analysis, and travel-related datasets
- Working knowledge of JSON and XML data formats
- Strong analytical, problem-solving, and documentation skills
- Excellent stakeholder management and communication skills
Good to Have
- Experience with data visualization tools
- Exposure to travel-specific platforms and booking engines
- Prior experience working in agile or fast-paced delivery environments
Key Competencies
- Business & process analysis
- System thinking and attention to detail
- Stakeholder collaboration
- Adaptability in dynamic environments
Skills
Mandatory Skills : PowerBI, Tableau
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and current roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
📌 Senior Specialist - Business Analysis (Bengaluru)
🏢 LTM
📍 Bengaluru