- Chat and Email Support: Answer customer questions in real time via live web chat or manage inbound support tickets and emails.
- Data Processing & Entry: Update internal databases, verify documentation, and input transaction records accurately.
- Issue Escalation: Route complex technical or financial problems to specialized secondary teams when needed.
- Quality Assurance: Maintain high customer satisfaction (CSAT) scores and adhere to strict first-response time targets.
- Required Skills and QualificationsEducation: High school diploma, equivalent, or a college degree.
- Communication: Excellent written English skills with robust reading comprehension and correct grammar.
- Technical Skills: Fast and accurate typing speed, proficiency with MS Office, and familiarity with CRM or helpdesk software.
- Attributes: High attention to detail, time management, and the ability to multi-task across different chat windows or applications.
- If you'd like, let me know:Are you looking to write a job description to hire someone?Or are you preparing a resume to apply for a non-voice role?I can help you tailor the text specifically for your needs.
- Hiring for freshers and Tamil speaking candidates

Work Location: In person

📌 non voice process (Chennai)
🏢 THERM O PACK
📍 Chennai