Undertake relationship management with channel partners
- Establish and maintain solid relationships with channel partners.
- Provide regular training and support to enhance their product knowledge and selling skills.
- Monitor partner performance, provide feedback, and implement performance improvement plans when necessary.
Setup Business tracking process with channel partners
- Create and share regular MIS tracking updates
- Tracking partner wise lead flows on daily basis
Manage Call centre funnel for channel partners
- Manage Call centre team to ensure inbound / outbound calls are being handled with maximum efficiency
- Resolve customer queries and concerns on timely basis
Collaborate with internal teams and build on product knowledge
- Collaborate with internal teams to resolve customer issues and improve processes
- Should have some knowledge of Policy and product to manage the role
Undertake Cross selling
- Identify opportunities for cross-selling additional VAS and insurance products and services to Udyog Plus customers.
- Implement cross-selling strategies and campaigns to increase customer engagement and drive revenue growth.
📌 Relationship Manager - SCF (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra
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