Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft 365 Copilot Custom Solutions
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system reliability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Monitor system health and proactively identify potential risks to prevent disruptions.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Microsoft 365 Copilot Custom Solutions.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Experience with system monitoring and incident management tools.
- Ability to work collaboratively in a multi-disciplinary team environment.
- Excellent communication skills to effectively convey technical information to diverse stakeholders.
- Familiarity with software lifecycle processes and support methodologies.

Additional Information:

- The candidate should have minimum 5 years of experience in Microsoft 365 Copilot Custom Solutions.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (Gurugram)
🏢 Accenture
📍 Gurugram