We are looking for an Assistant Manager – Collection with strong experience in Credit Card Collection/Recovery processes. The ideal candidate must have excellent team-handling abilities, strong understanding of collection KPIs, and hands-on experience managing performance and operational metrics.
Key Responsibilities
- Lead and manage the credit card collection team through tele-calling.
- Monitor and drive KPIs such as AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/CSAT, and DSAT.
- Work towards improving bottom-quartile performance.
- Manage attrition effectively and assist in career mapping for agents.
- Ensure smooth daily operations with proper rostering and shift planning.
- Maintain team motivation and ensure robust communication flow.
- Collaborate with stakeholders for performance improvement.
- Work in rotational shifts and rotational week-offs.
Eligibility Criteria:
- Minimum Qualification: Graduate in any stream.
- Minimum 2 years of experience as Assistant Manager in Credit Card Collection/Recovery.
- Excellent communication and team management skills.
- Hands-on experience in performance metrics and reporting.
- Knowledge of "bouquet" (collection strategy/queue allocation).
- Multilingual candidates preferred (excluding Tamil as mandatory).
- Immediate joiners preferred.
Compensation
- CTC: ₹4 – 5 LPA + Performance Incentives
Work Details
- Shift: Day shift
- Week Off: Sunday fixed off
Navi Mumbai
📌 Assistant Manager - Collection (India)
🏢 One Point one solutions
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.