Location: (Nanpura Surat, Gujarat) (Onsite - Local Surat candidates preferable).

(On-site- full time)

Experience: Minimum 5 years of experience of relevant experience.

Job Timings: Mon to Sat (11.30 am to 9.30 pm)

Job Role:

We are seeking a proactive and detail-oriented IT Operations & Project Coordinator to manage day-to-day IT operations, coordinating technology projects, handling vendor interactions and ensuring timely execution of tasks across internal teams. The ideal candidate should have a strong IT background, excellent coordination skills and the ability to manage multiple priorities in a fast-paced setting.

The role requires hands-on involvement in IT systems, user support, process documentation, procurement activities and coordination across departments and third-party vendors.

Key Responsibilities:

- Project Tracking: Coordinate IT projects and track tasks, timelines, deliverables, and follow-ups across Development, Design, Content and Business teams.
- Communication & Documentation: Schedule meetings, prepare meeting minutes, maintain action trackers and follow up with stakeholders.
- End-User Support: Provide technical support and troubleshooting for Windows systems, office phones, printers, peripherals and end-user devices. Administer Microsoft 365, Outlook, user accounts and access permissions.
- System Deployment: Research and evaluate software, tools and technology solutions based on business requirements. Coordinate with vendors for licenses, subscriptions, support requests, renewals and procurement activities.
- Asset Management: IT asset management, inventory maintenance and procurement processes.
- Quality Assurance: Create and maintain SOPs, process documentation and knowledge base articles.
- Reporting: Prepare weekly and monthly operational and project status reports. Maintain records, databases, and IT documentation.
- Risk Management:



Identify potential technical blockers or schedule delays and help the team implement risk mitigation strategies.

Qualifications & Skills:

- Bachelor’s degree in Information Technology, Computer Science, BCA or related field.
- Minimum 5 years of proven experience in IT Operations, IT Project coordination or a similar role.
- Strong knowledge of Windows OS, Microsoft 365 Admin Center, Outlook, Exchange Online, Teams and SharePoint, etc.
- Experience with user administration, mailbox management and Microsoft environments.
- Good understanding of network infrastructure fundamentals, including LAN/WAN, TCP/IP, DNS, DHCP, VPN, Wi-Fi, routers, switches and firewall concepts.
- Basic knowledge of IT security principles, endpoint security, access controls, MFA, email security, cybersecurity best practices and security incident reporting.
- Experience troubleshooting desktops, laptops, office phones, printers, networking devices and other IT peripherals.
- Familiarity with project management tools such as Jira, ClickUp, Asana, Trello or similar platforms.
- Knowledge of AWS, cloud technologies, software development processes and IT service management practices will be an advantage.
- Excellent communication, documentation, coordination and stakeholder management skills.
- Strong problem-solving skills and the ability to explain technical solutions clearly.
- Maintain, update and audit internal databases, project tracking logs and client records with high accuracy.

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Ability to commute/relocate:

- Surat, Gujarat (Surat): Reliably commute or planning to relocate before starting work (Required)

Experience:

- IT Operations management: 5 years (Required)
- IT project management: 5 years (Required)
- IT support: 3 years (Required)
- IT management: 5 years (Required)

Language:

- English (Required)

Work Location: In person

📌 IT Operations Manager (India)
🏢 Hashtag Infosystem
📍 India