Department: MS-IMS

Area: Onsite

Location: Thrissur, Valappad

Job Title: Engineer – IT Infra – Network L3

Salary Range: CTC 10-12 LPA

Main Responsibilities:

· Experiences in working with Cisco routers, switches, firewalls devices.

· Configure, manage, and troubleshoot Palo Alto Firewalls

· Robust understanding on networking and security technologies, protocols.

· In-depth understanding of TCP/IP, switching and routing protocols (BGP, OSPF etc.)

· Experience with network diagnostic, troubleshooting, monitoring and analysis tools (e.g., SolarWinds network tools)

· Perform network troubleshooting to isolate and diagnose common network problems and solve complex problems.

· Experience in network switching – VLANs, Trunks, Link Aggregation

· Good understanding of networking – LAN – Wired & Wireless, WAN, DMZ, Internet, VPN & Firewalls

· Suggest improvements to network performance, capacity, and scalability.

· IT service management (ITIL) processes familiarity (e.g., change, service request, problem, incident)

· Prepare and maintain LLD, steady state configuration document, and other relevant technical documents.

· Weekly and monthly report preparation and presentation.

· Resourcefulness and problem-solving aptitude

· Excellent communication skills

General Responsibilities:

· Maintain and update configuration documents.

· Maintain assets and software license / subscriptions.

· Vendor co-ordination and support

· Maintain SLAs and do timely escalations.

· Report all incident/service/change requests in helpdesk tool.

Provide after hour support in case of emergencies and occasional weekend maintenance.

Main Responsibilities

Key Result Areas *

Key Performance Indicators

Accountability & Reporting Method

1

Handling service requests and incidents

· Registering and updating of all tickets in helpdesk tool.

· Fulfilling of incidents and service requests.

· Completing tickets within SLA.

· Technical knowledge – Routing Switching and Firewall.

· Ensure quality in services provided.





· Update ticket and worklog in Helpdesk Tool

· Update request status to customers.

· Update escalations to Service Delivery Manager (SDM).

2

Routine tasks fulfilling

· Complete tasks as per schedules.

Update and maintain schedules.

· Update ticket and worklog in Helpdesk Tool.

· Update documents.

3

Maintain IT inventory & configurations

· Update and maintain the inventory list.

· Update and maintain the configuration documents

· Maintain warranty and subscription details.

· Notify stake holders about renewals beforehand.

· Update in Helpdesk Tool / Assets Management Tools

· Report to customer.

· Weekly and monthly report preparation and presentation.

4

Process adherence

· Follow customer and Soffit defined policies and procedures.

· Follow HR policies and process

· Customer Satisfaction

· Follow proper attendance and leave reporting processes.

5

Customer satisfaction

· Professional Ethics

· Adhere to timelines and punctuality

· Workplace behaviour

· Customer feedback form.

· Attendance.

Competencies Required:

Qualification:

· Graduate or above

· 5+ years of total experience

· CCNA Certification

· Palo Alto (PCNSA / PCNSE) similar (Optional)

Competence:

· Confidentiality

· Work Ethics

Skills:

· Excellent troubleshooting skills

· Proven experience as Network engineer or similar role

· Paloalto firewall experience.

· Exceptional organizing and time-management skills

· Very good communication abilities

· Routing, Switching, Firewall & Wireless network Configure, manage, and troubleshoot

· Juniper, Cisco ASA,

· Reporting

Personality Traits:

· Committed & Professional

· Courteous

· Team Player

· Communication skill

Pay: Up to ₹1,000,000.00 per year

Application Question(s):

- How many years of experience?( 5+yrs)
- What is your current ctc?
- what is your expected ctc?
- Do you have experience in Switching , Routing , Networking , Firewall , & Palo Alto Firewall?
- Do you have experience in Network L 3 ?
- Do you have expereince in BGP routing, including both eBGP and iBGP?

Work Location: In person

📌 Engineer – IT Infra – Network (India)
🏢 Soffit Infrastructure Services
📍 India