Job Title: Customer Support Executive – US Process (Night Shift)

Location: Ahmedabad, Gota [Onsite/Office]

Type: Full-Time

Experience: 1 year

Salary: 25,000-40,000 per month

Company: Aspire Tech-IT Solution

Job Summary:

We are looking for a Customer Support Executive to handle US-based customers during night shifts. The role involves resolving customer queries, providing support, and ensuring a high level of customer satisfaction through effective communication.

Key Responsibilities:

Handle inbound and outbound calls from US customers

Resolve customer queries related to products, services, billing, and accounts

Provide accurate information and ensure customer satisfaction

Maintain proper records of customer interactions in the system

Follow up on pending issues and ensure timely resolution

Meet quality and productivity targets

Requirements:





Minimum 1 year of experience in customer support or similar role

Excellent verbal and written English communication skills

Comfortable working in night shifts (US process)

Basic computer knowledge and typing skills

Ability to handle pressure and multitask

Benefits:

Competitive salary package

Friendly work environment

Growth and learning opportunities

Paid leaves

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages:

- Cell phone reimbursement
- Paid sick time

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Customer service: 1 year (Required)

Language:

- English (Required)

Shift availability:

- Night Shift (Required)

Work Location: In person

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