· Resolving customer queries within TAT and ensuring smooth claim process
· Providing information to the customers and to respond to their claim related queries
· Coordinating with the customers/agents for cashless claim settlement
· Coordinating with internal stakeholders like enrolment,
· Account management, claims, investigation, support team to settle claims
Transactional Activities
· To coordinate with inward team for claim receiving and claim registration
· Allocating new generated claims to processing team for action
· Liasoning with enrolment team to register the policy for cashless and reimbursement
· Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement
· Answering incoming calls of all customers / agents / internal team
· Keep track of all customer queries with claim numbers and follow-up to verify that all queries are resolved.
· Coordinating with cashless / pre auth team to ensure cashless is granted within
· TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions.
.Travelling to different client locations for document collection.