Job description

System Admin Level 1 to help support our customer base, both directly & indirectly. The activity required interaction with application software and operating systems to diagnose & resolve unique, non- recurring problems in Hosting Environment

Major Duties /Responsibilities

- Treat all customers in a professional, respectful manner

- Handling Technical support tickets from web hosting customers

- Supporting the roll-out of new applications

- Provide client support and technical issue resolution via E-Mail, phone, and other electronic media

- Troubleshooting a variety of technical issues customers are having with their web hosting services

- Prioritizing and managing many open Ticket at one time

- Successfully completes other duties and projects as assigned.

Qualification, Knowledge, Skill & Abilities

- Computer Knowledge, Good Communication.

- Red Hat Certified Engineer (RHCE) MCSA/MCSE Preferred,

- Willing to work in a 24*7 Workplace

- Experience with Hosting Control Panels (CPanel/WHM/Plesk)





- Basic installation, server security, server monitoring

- Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim

- Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl

- Managing server Backup/Restore

- DNS Management

- Ability to work well with a team, constantly changing environment, and follow instructions from supervisors and senior colleagues

- Confident and passionate

- Organizational skills with the ability to multitask by talking, using technology, and listening

- Ability to troubleshoot web hosting and technical procedures as needed

- Dependable to be at work during assigned shifts and to complete work as expected.

Experience: 1 - 2 years
Job Openings: 5
Location: Jaipur, Rajasthan

To apply, drop us a mail at [email protected] with the subject line Hapih Host Tech Support

📌 Technical Support Executive - Level 1 (India)
🏢 Hapih Host
📍 India