- Greet customers and understand their vehicle service concerns.
- Prepare job cards and explain service estimates, repair work, and timelines.
- Coordinate with workshop technicians for timely completion of service and repairs.
- Keep customers informed about the status of their vehicles.
- Ensure accurate documentation of service records and customer details.
- Coordinate with the spare parts department to ensure parts availability.
- Deliver vehicles after service and explain the work carried out.
- Handle customer complaints professionally and ensure high customer satisfaction.
- Promote preventive maintenance and genuine accessories when appropriate.
- Maintain service quality standards as per company guidelines.
Eligibility Criteria
- Education: Diploma or Bachelor's Degree in Mechanical Engineering.
- Experience: Experience as a Service Advisor in the automobile industry is preferred. Freshers with strong technical knowledge and communication skills may also apply.
- Computer Skills: Basic computer knowledge is mandatory (MS Office, email,
and service management software).
- Marital Status: Married candidates preferred.
- Location Preference: Local candidates from Gondia or nearby areas will be given preference.
Required Skills
- Strong customer service and communication skills.
- Technical knowledge of two-wheelers/electric vehicles.
- Problem-solving and decision-making ability.
- Good documentation and reporting skills.
- Teamwork and coordination.
- Time management and organizational skills.
- Ability to work under pressure while maintaining service quality.
Job Location
Gondia, Maharashtra
Working Hours
9:30 AM – 7:30 PM
Benefits
- Competitive Salary
- Performance-Based Incentives
- Qualified Training
- Career Growth Opportunities
- Positive and Professional Work Environment