Job Title: Head – Student Success

Location: Kolkata

Work Schedule: 2nd & 4th Saturdays Off | All Sundays Off

Salary: ₹6–15 LPA (Based on Experience)

About the Role

We are looking for an experienced Head – Student Success to lead our Counseling and Student Support teams. The role involves driving operational excellence, improving student experience, managing cross-functional coordination, and building scalable processes across the student lifecycle.

Key Responsibilities

* Lead and mentor the Student Counseling and Support teams.

* Manage team performance, productivity, and quality through dashboards and MIS.

* Coordinate with Marketing, Tech, Academics, Finance, and Operations teams.

* Oversee CRM processes, lead management, and counseling effectiveness.

* Ensure timely resolution of student queries and deliver an excellent support experience.

* Improve sales processes, team training, SOPs, and operational efficiency.





* Support current program launches by enabling the counseling team with product knowledge and sales readiness.

* Analyze data and recommend process improvements to enhance conversions and student satisfaction.

Eligibility

* Minimum 5 years of overall work experience.

* At least 3 years of experience managing a team of 12+ members.

* Strong leadership, analytical, and stakeholder management skills.

* Experience in Sales Operations, Customer Success, Student Success, or Operations leadership is preferred.

* EdTech experience is not mandatory.

If you are passionate about building high-performing teams, improving customer experiences, and driving operational excellence, we’d love to hear from you.

Pay: ₹50,000.00 - ₹125,000.00 per month

Work Location: In person

📌 Head – Student Success (India)
🏢 UPTALENT
📍 India