This Field Engineers role will be accountable for managing Quality and Performance of RAN network by prompt monitoring, trouble shooting, optimization & field activities of Network to deliver superior voice & data experience to customers in their respective zones.
Key Result Areas/Accountabilities
- Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
- Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
- Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
- Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
- Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
- Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
- Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
Building strong relationships with cross verticals
Core Competencies, Knowledge, Experience
- In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
- Excellent domain knowledge and on- field optimization experience
- Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
- People management capability, very good cross functional co-ordination.
- Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented
Must have technical / skilled qualifications
B-Tech Electronics and Telecommunications with above 2 years of experience
📌 Manager - Zonal Field Engineer (India)
🏢 Vodafone Idea
📍 India
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