Key Responsibilities

● Respond to customer queries via email, chat, and other non-voice support channels.

● Understand user issues, troubleshoot problems, and provide timely resolutions.

● Maintain accurate and complete records of customer interactions.

● Escalate unresolved issues to the relevant teams when required.

● Contribute to and update internal knowledge base articles and FAQs.

Requirements

● Ability to handle multiple queries simultaneously with attention to detail.

● Basic computer proficiency and familiarity with support tools or CRM systems.

● Prior experience in customer support or non-voice roles is preferred.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹10,000.00 per month

Application Question(s):

- Current Salary
- Last Withdrawn Salary/ Expected Salary
- Notice Period
- Do you have a laptop & reliable WiFi connection?

Experience:

- Live chat: 1 year (Preferred)
- Customer support: 1 year (Preferred)

Language:

- Hindi (Preferred)
- English (Preferred)

Work Location: Remote

📌 Chat Support Executive (India)
🏢 ImpactHub Connect
📍 India