Job Title: Customer Care Executive

Location: Mumbai, Maharashtra

Department: Customer Support / Sales

Job Summary:

The Customer Care Associate is responsible for delivering exceptional customer service through multiple communication channels, including calls, emails, chat, and in-person interactions. The role involves addressing customer queries, resolving issues, retaining customers, supporting sales activities, and ensuring a positive customer experience across all touch points.

Key Responsibilities:

- Handle Customer Calls (Inbound & Outbound)
- Manage high-volume inbound and outbound calls in a timely manner.
- Follow communication scripts and processes when handling different topics.
- Email & Chat Support
- Respond to customer queries and concerns via email and chat with accuracy and professionalism.
- Maintain response time and resolution benchmarks.
- Sales Support
- Promote and cross-sell products or services based on customer needs.
- Meet or exceed sales and conversion targets as assigned.
- Customer Retention
- Identify opportunities to retain existing customers through excellent service and personalized offers.
- Handle cancellation requests and attempt to resolve underlying issues.
- New Customer Onboarding / Visits
- Assist with onboarding current customers and ensure smooth onboarding experiences.
- Conduct virtual visits (if required) to build strong customer relationships.




- Problem Solving & Issue Resolution
- Investigate and resolve customer complaints efficiently and effectively.
- Provide timely feedback and follow-up to ensure complete customer satisfaction.
- Escalation Handling
- Escalate complex or unresolved issues to the appropriate team or manager in a timely manner.
- Track escalations to closure and ensure proper documentation.
- Voice, Chat, and Email Process Management
- Maintain quality and consistency across all communication channels.
- Adhere to service level agreements (SLAs) and customer experience guidelines.
- Inbound and Outbound Process Management
- Manage both proactive outbound interactions (e.g., follow-ups, feedback calls) and reactive inbound queries.
- Maintain call logs and update customer records accurately in CRM systems.

Required Skills & Qualifications:

- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with customer service software (e.g., CRM, ticketing tools).
- Sales-oriented mindset with a focus on customer satisfaction.
- Previous experience in customer service, support, or telesales is preferred.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Care Executive (India)
🏢 RAS BEAUTY
📍 India