Job DescriptionCompany Description AMS Comtel BPMS (P) Ltd. provides cross-industry and industry-specific outsourcing solutions across both core and non-core business areas. The organization focuses on operational excellence and deep domain expertise to deliver reliable, high-quality services. With strong local understanding supported by global capabilities, AMS Comtel is able to serve clients across multiple geographies. The company maintains an agile and responsive approach, enabling swift adaptation to diverse client requirements. This environment offers team members exposure to diverse industries and opportunities to build robust customer-facing skills.Role Description This is a full-time, on-site Telecaller role based in Dadri. The Telecaller will handle inbound and outbound calls to support client campaigns, respond to customer inquiries, and provide accurate information about products and services. Responsibilities include maintaining call logs, updating customer records, and following communication scripts while adapting to individual caller needs. The role also involves resolving basic issues, escalating complex queries to relevant teams, and meeting daily and weekly call targets.



Telecallers are expected to collaborate with supervisors and team members to improve call quality, share customer feedback, and support overall service delivery goals.Qualifications- Strong verbal communication skills, clear telephone etiquette, and the ability to converse confidently in relevant local languages and English.- Customer service orientation, including active listening, patience, and a professional, respectful manner with callers.- Basic computer proficiency, including working with call center software, CRM tools, and maintaining accurate records.- Ability to follow scripts and processes while exercising judgment to handle diverse caller needs and situations.- Time management skills, reliability in meeting call targets, and comfort working in a fast-paced, target-driven environment.- Prior experience in telecalling, customer support, or call center operations is an advantage but not mandatory.- Minimum educational qualification at the high school or equivalent level; higher education is an added benefit.- Willingness to work on-site in Dadri, including flexibility with shift timings as per business requirements.

📌 Telecaller (Dadri)
🏢 AMS Comtel BPMS (P
📍 Dadri