Job DescriptionJob RequirementsRole/ Job Title: Relationship Manager-Affordable HLFunction/ Department: Affordable Mortgage Loans.Job Purpose:- To deliver exceptional client service with a robust focus on customer retention and long-term relationship management.- Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.Roles & Responsibilities:- Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.- Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.- Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.- Digital Adoption:
Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.- Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.Secondary Responsibilities:- Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.- Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.Qualifications:GraduateYears of Experience:5-10 Years