- Identify potential clients through social media, walk‑ins, referrals, and corporate leads.
- Convert enquiries into confirmed holiday bookings.
- Understand customer preferences (budget, destination, travel dates).
- Suggest suitable holiday packages, itineraries, and visa requirements.
- Present quotations and negotiate pricing within agency guidelines.
- Upsell add‑ons (insurance, sightseeing tours, upgrades).
- Coordinate with suppliers (hotels, airlines, local operators).
- Ensure all travel documents (tickets, visas, insurance) are accurate and delivered on time.
- Provide pre‑departure assistance and handle customer queries.
- Follow up post‑trip for feedback and repeat business.