Job Description – CRM ExecutivePosition

CRM Executive (Customer Relationship Management Executive)

Department

Customer Relationship Management (CRM)

Reporting To

CRM Manager / Operations Manager

Location

Mall Road, Ludhiana

Employment Type

Full-Time

Working Hours

9:30 AM – 6:30 PM

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer interactions, maintain customer databases, ensure timely follow-ups, and build long-term relationships with clients. The ideal candidate should possess excellent communication skills, strong organizational abilities, and experience working with CRM software.

Key ResponsibilitiesCustomer Relationship Management

- Maintain and update customer records in the CRM system.
- Handle customer inquiries through calls, emails, WhatsApp, and other communication channels.
- Build and maintain long-term relationships with customers.
- Ensure timely responses to customer queries and complaints.

Lead Management

- Receive and assign new leads to the concerned departments.
- Track the complete lead lifecycle.
- Maintain proper follow-up schedules.
- Update lead status regularly in the CRM.

Follow-up & Coordination

- Conduct regular follow-ups with prospective and existing customers.
- Coordinate with the Sales,



Marketing, Support, and Operations teams.
- Ensure timely completion of customer requests.

Data Management

- Maintain accurate customer information.
- Prepare daily, weekly, and monthly CRM reports.
- Generate reports on lead conversion, follow-ups, and customer engagement.

Customer Support

- Resolve customer concerns professionally.
- Escalate unresolved issues to the appropriate department.
- Ensure customer satisfaction throughout the service process.

Documentation

- Maintain customer communication records.
- Upload required documents into the CRM.
- Ensure complete documentation for every client.

Process Improvement

- Suggest improvements in CRM processes.
- Help improve customer retention and satisfaction.
- Ensure CRM data accuracy and compliance.

Required Skills

- Excellent Communication Skills (English & Hindi)
- Good Interpersonal Skills
- Robust Follow-up Skills
- Customer Handling Ability
- Computer Proficiency
- MS Excel & MS Office
- CRM Software Knowledge
- Email & WhatsApp Communication
- Time Management
- Problem-Solving Skills
- Attention to Detail

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (India)
🏢 Cyberframe Infotech
📍 India