Title AVP - Payments Technology Support
Years of Experience 3 to 6 Years
Qualification Any Graduate B.Sc/ B.E. / B.Tech / MBA (preferred for BFSI-functional track)
Language Competency Japanese Language skills would be an added advantage but not mandatory Outline
We are seeking experienced AVP-level professionals to provide hands-on Level 2
functional and production support for pan-Asia payments technology operations in the
banking domain. The role will support payment applications, interfaces, AML/payment
screening controls, and operational workflows across domestic and cross-border
payments. The candidate should be comfortable working in a production support model,
handling incidents, service requests, exception queues, and root-cause analysis while
coordinating with business, operations, and technology teams. Responsibilities
• Provide L2 support for payment systems and workflows covering domestic and cross-
border payments across APAC markets.
• Support payment operations, dispute management, returns, investigations, and
exception handling workflows for rails such as IMPS, UPI, NEFT, RTGS, PayNow,
PromptPay, NPP/PayID, and FPS.
• Monitor, triage, and resolve payment-related incidents, alerts, failed transactions,
interface breaks, and AML/sanctions screening exceptions within SLA timelines.
• Work on functional analysis of payment messages and transactions using SWIFT MT
/ MX and ISO 20022 message standards.
• Support applications built on platforms such as Oracle Banking Payments (OBP),
Oracle FLEXCUBE, Finastra Fusion Payments, TCS BaNCS, or Temenos Transact.
• Assist in implementing, tuning, and supporting AML / sanctions / payment screening
platforms such as Actimize, Fenergo, OFSAA, or Temenos Financial Crime Mitigation.
• Perform defect analysis, issue replication, configuration validation, and basic
SQL/data checks to support root-cause analysis.
• Collaborate with L3, engineering, infrastructure, and business operations teams for
bug fixes, change deployments,



and production validations.
• Prepare incident summaries, problem records, knowledge articles, and recurring issue
analysis for service improvement.
• Participate in release support, UAT / production shakeout activities, weekend
deployments, and stabilization support when required. Mandatory Requirements
3-6 years of experience in banking / payments application support, production
support, or techno-functional support roles.
• Hands-on exposure to at least one core banking / payments platform such as OBP,
Oracle FLEXCUBE, Finastra Fusion Payments, TCS BaNCS, or Temenos Transact.
• Working knowledge of domestic and cross-border payment flows, payment lifecycle
events, returns, reversals, investigations, and exception handling.
• Functional understanding of SWIFT and ISO 20022 / MT message formats.
• Working exposure to AML / sanctions / screening concepts and support activities in a
banking environment.
• Experience in incident management, problem management, service request handling,
and production support governance.
• Ability to perform log analysis, transaction tracing, and basic SQL/data validation for
troubleshooting.
• Experience working in Agile / Protected or structured banking technology delivery
environments.
• Working level understanding of the regulatory payments landscape in at least one
APAC jurisdiction.
• Good stakeholder communication skills with the ability to work with operations,
business users, and technology teams.
Preferred Qualifications
• Exposure to one or more APAC payment ecosystems beyond India, such as
Singapore, Thailand, Hong Kong, or Australia.
• Experience with ticketing / ITSM tools such as ServiceNow, JIRA, BMC Remedy, or
equivalent.
• Knowledge of API / host-to-host integrations, middleware, batch processing, and
reconciliation workflows in payments.
• Understanding of production support metrics, SLA/KPI tracking, and post-incident
review practices.
• Prior experience in L2 support for mission-critical banking applications in a 24x7
support model.

📌 AVP - Payments Technology Support (Chennai)
🏢 People First Consultants
📍 Chennai