Position Name Loyalty Program Customer Care Executive Department Marketing Job Location HO Mahape Role Description To provide exceptional support to loyalty program members by handling customer inquiries, resolving account and reward-related issues, assisting with enrollments and redemptions, and ensuring a seamless customer experience across multiple communication channels. Impact of the Role in Company Enhances customer satisfaction, improves loyalty program engagement and retention, strengthens brand loyalty, and contributes to an excellent customer experience. Responsibilities • Respond to customer inquiries via phone, email, chat, and social media. • Assist with loyalty program enrollment, account activation, and profile updates. • Resolve reward points, redemption, and promotional offer queries. • Investigate and resolve customer complaints within defined SLAs. • Educate customers about loyalty program benefits and campaigns. • Coordinate with internal teams for timely issue resolution. • Maintain accurate customer interaction records in the CRM system. • Identify recurring issues and recommend process improvements. • Ensure compliance with company policies and data privacy guidelines. Key Skills Customer Service, CRM, Communication Skills,



Problem Solving, Complaint Handling, Loyalty Program Support, Microsoft Office, Multitasking, Customer Relationship Management Competencies Customer-first approach, Strong interpersonal skills, Effective communication, Conflict resolution, Attention to detail, Teamwork, Time management, Adaptability Team Handling Role Individual Contributor (No Team Handling) Qualification Bachelor's Degree in any discipline Mandatory Requirement • 1–3 years of customer service experience. • Excellent verbal and written communication skills. • Robust problem-solving and conflict-resolution skills. • Proficiency in Microsoft Office. • Ability to multitask in a fast-paced environment. • Customer-centric approach and interpersonal skills. Company Walplast Products Pvt Ltd Important Comments • Preference for candidates with experience in loyalty/rewards management platforms. • Must have experience handling 70–100 customer calls per day. • Knowledge of customer engagement and retention strategies is preferred. • Should possess strong analytical and issue-resolution skills. • Team-oriented with attention to detail.

📌 Executive Marketing (Mahape)
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📍 Mahape