Job Description

What you’ll do…

- Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
- Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.

Qualifications

What we’re looking for…

- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal,



an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
- A natural at leading and managing others, you lead by example and create an setting where your team can be their best self.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.

📌 Guest Relations Assistant Manager - The Hoxton Bengaluru City (India)
🏢 ENNISMORE
📍 India