Job Description

What you’ll do…

- Provide first-level technical support to all hotel departments and resolve hardware, software and network-related issues.
- Ensure smooth operation of the Property Management System (PMS), POS, back-office applications and other hotel technology systems.
- Install, configure and maintain desktops, laptops, printers, mobile devices and peripherals.
- Monitor the hotel's network, Wi-Fi infrastructure, servers and security systems to ensure maximum uptime.
- Coordinate with external vendors for software updates, maintenance and AMC activities.
- Maintain IT inventory, software licences and asset registers.
- Perform regular system backups and support data recovery processes.
- Ensure compliance with company IT policies, cybersecurity standards and data privacy requirements.
- Support audio-visual equipment for meetings, conferences and hotel events.
- Maintain documentation of IT procedures, system configurations and incident logs.
- Participate in IT projects, system upgrades and new technology implementations.
- Provide training and guidance to Heartists on IT systems and best practices.

Qualifications

What we’re looking for…

- Individuals. You’re looking for a place where you can be you; no clones in suits here.




- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- Bachelor's degree or Diploma in Information Technology, Computer Science or a related discipline.
- 2–4 years of IT experience, preferably within the hospitality industry.
- Valuable knowledge of Windows operating systems, Microsoft 365, networking, Wi-Fi infrastructure and hardware troubleshooting.
- Exposure to hotel applications such as PMS, POS and back-office systems is an advantage.
- Understanding of basic cybersecurity principles and data protection.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.

📌 IT Executive - The Hoxton Bengaluru City (India)
🏢 ENNISMORE
📍 India