Summary/Objective: We are seeking an experienced AMS Open Text Support Consultant to provide day-to-day administrative, operational, and L2/L3 support for Open Text Content Server and related ECM components. This role focuses on platform stability, user and security administration, job monitoring, issue resolution, and operational governance, ensuring the Open Text environment remains secure, performant, and compliant in a production setting. Key Responsibilities

- Perform day-to-day Open Text Content Server administration, including:
- user, group, and role management
- permission and inheritance configuration
- workspace, folder, and object administration

- Manage categories, attributes, and metadata updates as part of operational support.
- Support configuration changes under change-management control.
- Monitor and manage Content Server background jobs, queues, and scheduled tasks.
- Identify and resolve job failures, backlogs, and performance issues.
- Coordinate restarts and maintenance activities as per operational procedures.
- Handle L2/L3 incidents and service requests in line with SLAs.
- Perform root-cause analysis for recurring issues and implement corrective actions.
- Provide timely communication and updates to stakeholders.
- Provision and de-provision users and groups.
- Troubleshoot access, permission, and visibility issues.
- Support onboarding/offboarding and role-based access changes.
- Analyze Content Server logs and diagnostics to identify issues.
- Support resolution of:





- login/authentication issues
- performance degradation
- configuration inconsistencies

- Coordinate with infrastructure, DB, and network teams as required.
- Support deployment of configuration changes and fixes across environments.
- Assist with patching, upgrades, and post-deployment validation.
- Maintain workplace consistency between Dev, QA, and Prod.
- Maintain operational documentation, runbooks, and SOPs.
- Ensure compliance with audit and governance requirements.
- Contribute to continuous improvement initiatives within the AMS framework.

Skills, Knowledge, and Experience

- 8–12+ years of experience supporting enterprise ECM platforms.
- 5+ years of hands-on Open Text Content Server AMS/support experience.
- Experience working in AMS or managed services environments with ticketing systems and SLAs.
- Experience supporting Open Text Extended ECM (xECM) or SAP-integrated environments.
- Experience supporting Open Text Archive Center, Core Capture, or VIM.
- Knowledge of authentication/SSO integrations (LDAP, AD, SAML).
- Open Text certifications are a plus.

Benefits In addition to local statutory benefits, paid time off and holidays, Qellus provides the following for all employees:

- Retirement Planning
- Bonus Program
- Long-Term Incentive Plan
- Commission potential for client referrals
- Professional Development
- Cell phone/Internet Reimbursement

Originally posted on Himalayas

📌 AMS OpenText Support Consultant – Administration & Operations (India)
🏢 Qellus
📍 India