We are looking for Client Success professionals with experience in Background Verification (BGV), HRTech, Banking, Financial Services & Insurance (BFSI), FinTech, Digital KYC, or SaaS. The role involves managing enterprise clients, ensuring successful onboarding, driving product adoption, and building long-term customer relationships.
Key Responsibilities
- Manage a portfolio of enterprise clients across BGV, HRTech, BFSI, and FinTech.
- Drive smooth onboarding and implementation for recent customers.
- Act as the primary point of contact for client queries and escalations.
- Build strong relationships with HR, Compliance, Risk, Operations, and Business stakeholders.
- Ensure high customer satisfaction and retention.
- Identify opportunities for upselling and cross-selling products.
- Coordinate with Product, Operations, and Support teams to resolve client issues.
- Monitor account health, adoption, and engagement metrics.
- Conduct regular business reviews with customers.
📌 Client Success (India)
🏢 OnGrid
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.