Business Development Manager (BDM) – Job Description

Job Title

Business Development Manager (BDM)

Department

Sales / Business Development

Location

Noida / Delhi NCR (or PAN India as applicable)

Experience Required

1–4 Years in B2B Sales, IT Services, BPM/BPO, Digital Transformation, or CX Solutions

Employment Type

Full-Time

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Job Summary

ICCS DigX is looking for a dynamic and result-oriented Business Development Manager responsible for driving new business opportunities, client acquisition, revenue growth, and strategic partnerships. The candidate will promote ICCS DigX solutions including AI-powered customer experience, BPM/BPO services, digital transformation, automation, analytics, and contact center solutions.

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Key Responsibilities

- Identify and generate new business opportunities through cold calling, networking, referrals, and market research.
- Develop and maintain strong relationships with prospective and existing clients.
- Understand customer requirements and propose suitable ICCS DigX solutions.
- Conduct sales presentations, client meetings, and product demonstrations.
- Manage the complete sales cycle from lead generation to closure.
- Achieve monthly, quarterly, and annual sales targets.
- Coordinate with internal teams for proposal creation, pricing, and solution design.
- Negotiate contracts and commercial agreements with clients.




- Maintain accurate sales pipeline and CRM updates.
- Stay updated with industry trends, competitor activities, and market developments.

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Required Skills

- Strong communication and presentation skills
- Excellent negotiation and relationship management abilities
- Knowledge of BPO/BPM, CX, AI, SaaS, or Digital Transformation solutions
- Lead generation and client acquisition expertise
- Ability to work independently and achieve targets
- Proficiency in MS Office and CRM tools
- Strong analytical and problem-solving skills

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Preferred Qualifications

- MBA preferred
- Experience in IT Services, BPM/BPO, Contact Center, or Digital Solutions sales

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Key Performance Indicators (KPIs)

- Revenue generation
- New client acquisition
- Lead conversion ratio
- Pipeline management
- Client retention and account growth
- Achievement of sales targets

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Why Join ICCS DigX?

- Opportunity to work with a quick-growing digital transformation company
- Exposure to AI-powered CX and enterprise solutions
- Career growth and leadership opportunities
- Dynamic and performance-driven work culture

Pay: ₹70,000.00 - ₹150,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Business Development Manager (BDM) (India)
🏢 ICCS DigX
📍 India