Job Description

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-effective IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!

The Technical Consultant - Dynamics CRM is responsible for designing, customizing, developing, and supporting Microsoft Dynamics 365 CRM solutions aligned with business and operational requirements. This role collaborates closely with functional consultants, business analysts, technical teams, and client stakeholders to deliver scalable CRM solutions that support enterprise business transformation initiatives. The position participates in Dynamics CRM development activities, integrations, troubleshooting, testing, deployment support, application support, technical documentation, and secure CRM solution delivery while contributing to improved application stability, operational efficiency, automation capability, and overall solution quality.

Mandatory Skills

Workflows,Plug-ins,Custom Workflows,Web Resources,C#,.NET,SSRS,APIs,CRM Solution Deployment,Power Apps,Ribbon Workbench,Power Automate,CRM Configuration/Customization,XRM Toolbox,Javascript/Jquery,Sales/Customer Service/Field Service,Technical Design,Client Communication

Role

- Design, develop, customize, maintain, and enhance Microsoft Dynamics 365 CRM solutions based on business and technical requirements.




- Configure CRM modules, forms, views, dashboards, business process flows, workflows, and application components within Dynamics CRM environments.
- Develop and maintain plug-ins, custom workflows, integrations, and web resources using JavaScript, C#, .NET, and related technologies.
- Support data migration activities using Dynamics CRM data management and migration tools.
- Develop, manage, and support SSRS reports and SQL Server-based reporting solutions.
- Participate in technical design discussions, solution development, and requirement refinement activities.
- Support integration activities using APIs, middleware solutions, and third-party applications where applicable.
- Troubleshoot, debug, and resolve application-related issues, defects, and performance concerns.
- Support testing, validation, deployment, release management, and quality assurance activities to ensure solution reliability and functionality.
- Participate in change management and application support activities including issue resolution, bug fixing, and enhancement delivery.
- Maintain technical documentation including technical specifications, process documentation, configuration details, and operational procedures.
- Collaborate effectively with internal stakeholders, technical teams, and client teams to support successful project execution.
- Support Agile development activities including sprint planning, backlog refinement,



and project delivery coordination.
- Maintain awareness of Dynamics 365 CRM updates, Power Platform enhancements, emerging technologies, and industry best practices.
- Maintain adherence to development methodologies, security standards, and operational procedures.

Job-related Experience

- Experience in Microsoft Dynamics 365 CRM technical development, customization, application support, or enterprise CRM environments is required.
- Experience supporting CRM customization, plug-in development, workflow automation, integrations, SSRS reporting, and enterprise solution delivery is preferred.

Flsa

Exempt

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Location

Ahmedabad, Gujarat, India;Pune, Maharashtra, India

Education Qualification

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field is required. Microsoft Dynamics 365 certifications, Power Platform certifications, or technical certifications related to CRM technologies are preferred.

Desirable Skills

Dual Write,SSIS/Kingswaysoft,PL- 400 Certification,PL-200 certification,Power Pages,Co-pilot Studio,Azure LogicApps,Azure Functions,Contact Center,Omnichannel,Devops Pipeline

Experience

3 to 6 Years

📌 Technical Consultant - Dynamics CRM - India (Pune)
🏢 Synoptek
📍 Pune