We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Role Summary

The Technology Support role is responsible for providing operational technology support across

MAIR, including end-user assistance, system and application troubleshooting, incident and request

resolution, and service health support. The role works closely with regional teams, CHQ partners, and

business stakeholders to ensure timely response, clear communication, and adherence to global

standards. A strong customer service mindset, accountability, and continuous improvement focus are

essential.

Key Responsibilities

- Act as the primary point of contact for technology support across the MAIR region,



providing

day-to-day support for systems and applications used by MAIR branches.

- Perform initial assessment, troubleshooting, classification, and resolution of technology

incidents and service requests, owning issues through to closure and escalating when

required.

- Support District Management in setting up IT infrastructure for new offices & warehouses,

following the guidance from MAIR Technology Support leadership team.

- Support system and service stability by responding to incidents, monitoring issues, and

assisting with recovery activities.

- Coordinate, assist, and support GT designates and relevant teams to resolve technical issues

effectively.

- Follow established global and regional processes, standards, and controls to ensure reliable

and consistent operations.

- Contribute to meeting defined SLAs, KPIs, and MAIR support expectations.
- Prepare and manage the annual Global Technology budget while overseeing the end-to-end

IT asset lifecycle, including procurement, tracking, maintenance, and replacement.

- Communicate clearly and professionally with technical and non-technical users regarding

issues, progress, risks, and resolutions.

- Partners with business stakeholders, regional teams, and CHQ technology teams to support

effective and efficient use of technology.

Documentation & Knowledge Management

- Maintain accurate documentation, SOPs, FAQs, and support procedures.




- Share knowledge within the team to improve service consistency, efficiency, and quality.
- Support cross-training and onboarding of Technology Support team members.

Continuous Improvement

- Identify recurring issues and contribute ideas for process, tooling, or service improvements.
- Support initiatives that enhance regional support maturity, standardization, and operational

capability.

- Promote a culture of accountability, collaboration, and continuous improvement.

Qualifications

Bachelor's degree in information technology, Computer Science, Engineering, or a related

discipline; equivalent professional experience may be considered.

- 5 years and above of hands-on experience in IT support, infrastructure, systems, or enterprise

technology environments

- Strong understanding of end‑user computing, enterprise applications, networks, servers, and

operating systems.

- Strong troubleshooting and problem-solving skills
- Clear written and verbal communication skills
- Ability to work effectively in a regional, matrixed setting
- Understanding of technology support processes and operational standards
- Willingness to learn and apply global and regional technology standards
- Experience working with geographically distributed teams
- Customer-focused service mindset

Additional Information

Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus

Additional Information

- Some after-hours or on-call support may be required based on operational needs
- Travel within region may be required on an occasional basis.

📌 Technology Support MAIR (Chennai)
🏢 Expeditors
📍 Chennai