We are looking for a dedicated Customer Support Representative to join our team in India. The ideal candidate will have a passion for helping customers and a proven track record in providing excellent service. You will be responsible for addressing customer queries, resolving issues, and ensuring a high level of customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information and support for product-related questions and issues.
- Document customer interactions and issues in our CRM system.
- Assist in troubleshooting technical issues and provide solutions or escalate as needed.
- Identify and report potential areas for process improvement to enhance customer satisfaction.
- Collaborate with other departments to resolve customer issues effectively.
Skills and Qualifications
- Bachelor's degree in any field or equivalent experience.
- 2-4 years of experience in customer support or a related field.
- Strong verbal and written communication skills in English and Hindi.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Problem-solving skills with a focus on customer satisfaction.
- Solid interpersonal skills and a team-oriented mindset.
📌 Customer Support (Gurugram)
🏢 Iklavya India Tech Private
📍 Gurugram
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