The Service Lead is responsible for overseeing and managing a team to ensure the delivery of high-quality services to clients or customers. This role involves leading service operations, driving service excellence, and fostering a positive customer experience.
Key Responsibilities
- Lead and mentor a team of service professionals to achieve performance goals.
- Develop and implement strategies to improve service quality and customer satisfaction.
- Monitor service delivery metrics and identify areas for improvement.
- Handle escalated customer issues and ensure timely resolution.
- Collaborate with other departments to ensure seamless service delivery.
- Train and onboard new team members.
- Maintain service level agreements (SLAs) and ensure compliance.
Service Delivery Management, Performance Monitoring.
- Education: Bachelor's degree in Business Administration, Management, or a related field is often preferred.
- Attributes: Strong leadership qualities, excellent interpersonal skills, customer-focused, proactive, organized, adaptable, and a robust sense of responsibility.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- Paid time off and holidays.
How to apply
If you are interested in this opportunity, please click on the 'Apply Now' button to submit your application.
📌 Service Lead (Karnataka)
🏢 Paramantra
📍 Karnataka
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