Job Description – Infrastructure Support Engineer (AWS/Azure) Experience: 6 – 10 Years
About the Role We are looking for highly skilled Infrastructure Support Engineers with strong hands-on experience in AWS and/or Azure infrastructure operations and support. The ideal candidate should have expertise in handling cloud infrastructure incidents, troubleshooting production issues, managing cloud resources, and supporting enterprise-scale environments. This is strictly an Infrastructure Support role. Candidates with purely DevOps-focused profiles should not be considered; however, practical exposure to DevOps tools and CI/CD environments is desirable. Excellent communication skills and strong experience in ITSM/ITIL processes are mandatory. Key Responsibilities Cloud Infrastructure Support Provide L2/L3 support for AWS and Azure cloud infrastructure environments. Monitor, troubleshoot, and resolve cloud infrastructure incidents and operational issues. Handle cloud-related tickets, escalations, and service requests within SLA timelines. Perform root cause analysis (RCA) for recurring issues and implement preventive measures. Support production environments with high availability and reliability. Required Technical Skills 1. AWS / Azure Administration Strong hands-on experience in: AWS services such as EC2, IAM, VPC, S3, CloudWatch, Auto Scaling, Load Balancers, Route53, EKS, AMI management, and Security Groups. Azure services such as Virtual Machines, Azure AD, VNets, Storage Accounts, NSGs, Monitoring, Load Balancers, and AKS. Infrastructure monitoring, troubleshooting, and operational support. Security, access management, and cloud governance. 2.



CI/CD Support & Troubleshooting Hands-on experience troubleshooting CI/CD pipeline and deployment-related issues, including: Build failures IAM permission issues CodeDeploy deployment failures Artifact not found errors Environment variable configuration issues Docker build/push failures Timeout and source stage failures Infrastructure provisioning failures Deployment health check failures Exposure to tools such as Jenkins, GitHub Actions, Azure DevOps, GitLab CI/CD, or similar platforms is preferred. 3. User & Access Management Strong experience in: IAM roles and permissions management Policy creation and troubleshooting Cross-account access configuration MFA enforcement Credential rotation and security compliance Resolving conflicting policies and access-related issues Managing IAM limits and role assignments 4. Patching & Maintenance Hands-on experience in: OS patching and package updates on cloud-hosted servers Updating installed software and enterprise applications Managing web server upgrades (Apache, Nginx) Database patching and maintenance (MySQL, PostgreSQL) Middleware and application updates Security patch management and vulnerability remediation 5. Infrastructure Upgrades Experience in planning and executing: OS upgrades (Windows/Linux)



Application upgrades (e.g., Java 8 to Java 17) Database upgrades (e.g., MySQL 5.7 to 8) Storage upgrades (EBS/S3/Azure Storage) Kubernetes/EKS/AKS version upgrades AMI upgrades Auto Scaling enhancements Load Balancer migrations/upgrades Security protocol upgrades (TLS 1.1 to TLS 1.2/1.3) 6. ITSM / ITIL Process Management Strong working knowledge of ITSM and ITIL best practices, including: Incident Management Problem Management Change Management Release Management SLA adherence and operational governance Ticketing tools such as ServiceNow, Remedy, JIRA, etc. Required Qualifications 6 to 10 years of experience in Cloud Infrastructure Support. Strong hands-on expertise in AWS and/or Azure operations support. Good understanding of cloud networking, security, monitoring, and troubleshooting. Ability to work in production support environments with rotational shifts if required. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Preferred Skills Exposure to scripting using Bash, PowerShell, or Python. Basic understanding of DevOps practices and automation tools. Experience with Docker and Kubernetes support environments. Relevant AWS or Azure certifications are an added advantage. Important Note This role is focused on Infrastructure Support and Cloud Operations. Profiles with only DevOps/Automation experience without core infrastructure support exposure will not be considered. Candidates must demonstrate solid troubleshooting capabilities and real-time production support experience.

📌 Infrastructure Support Engineer : AWS & AZURE (Bengaluru)
🏢 Whitefield Careers
📍 Bengaluru