We are looking for a dedicated and solution-oriented Tech Support Professional to join our team. The ideal candidate will be responsible for providing technical assistance, troubleshooting system and application issues, and ensuring smooth day-to-day IT operations.

This role requires strong analytical skills, technical troubleshooting abilities, and a customer-focused approach to resolving technical concerns efficiently and professionally.

Key Responsibilities

- Provide technical support for hardware, software, applications, and system-related issues.
- Diagnose, troubleshoot, and resolve technical problems efficiently within defined timelines.
- Respond to user queries and provide timely support through remote or onsite assistance.
- Install, configure, and maintain software applications, systems, and related tools.
- Coordinate with internal teams to ensure smooth system functionality and operational continuity.
- Monitor system performance and identify potential technical issues proactively.
- Maintain accurate documentation of issues, resolutions, and technical procedures.
- Ensure high levels of customer, client, and stakeholder satisfaction through effective support.
- Assist in system upgrades, maintenance activities, and troubleshooting processes.

Required Skills & Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Computer Applications, or related field.




- Diploma or certification in IT Support or System Administration is an added advantage.
- Strong analytical and troubleshooting skills.
- Experience in IT Support, Application Support, or ERP Support.
- Basic understanding of hardware and software troubleshooting, networking concepts, and system configurations and maintenance.
- Valuable understanding of Windows operating systems and application support.
- Ability to diagnose and resolve technical issues efficiently.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks in a fast-paced environment.

Preferred Qualifications

- Experience with ERP systems such as Microsoft Dynamics AX, D365, or similar platforms.
- Familiarity with ticketing and support management tools.
- Basic knowledge of databases and server environments.
- Experience providing remote and onsite technical support.
- Understanding of enterprise application environments and workflows.

What We’re Looking For

- Problem-solving mindset with attention to detail.
- Strong coordination and teamwork abilities.
- Customer-focused and proactive approach.
- Ability to work under pressure and meet deadlines.
- Eagerness to learn and adapt to new technologies.
- Professional attitude with strong accountability.

If you are interested in this opportunity, please click on the Apply Now button to submit your application.

📌 Tech Support Executive (Maharashtra)
🏢 Dpay
📍 Maharashtra