What We Offer:

- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement

ESSENTIAL DUTIES:

- Create Speech Analytics language content for requested insights.
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends to develop and communicate ROI opportunities to the management team.
- Make recommendations and define data strategies to solve critical business problems.
- Compile information through multiple sources, understand key performance indicators and spot trends and patterns. – Make recommendations and define data strategies to solve critical business problems.
- Accurate delivery of comprehensive analysis and reports.
- Package and deliver key findings and briefings providing detailed and summarized analysis along with recommendations for strategic decision-making.
- Craft documentation includes process maps, diagrams, manuals, charters and scopes.
- Collaborate and communicate effectively with the internal Program Manager, as well as business partners and stakeholders.
- Proactively identify and deliver actionable business insights based on indicators.
- Supports projects and initiatives within the department.
- Assists with routine and ADHOC requests.




- Be versatile in an environment by championing and embracing change.

CORE RESPONSIBILITIES/SKILL SET:

- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters.

QUALITICATION AND EXPERIENCE:

- A minimum of a High School Diploma/high school grade 12 education (offshore locations), GED or equivalent is required.
- Experience leading small to medium sized projects involving complex data sets and high variability
- Minimum 6 MONTHS of experience using speech analytics technology to build categories, construct queries, and build reports
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.

Job Title

:

Analyst II (Non-technical)

Department

:

Etech Insights

Reports to

:

Lead Analyst/Lead Analyst II

Pay Grade

:

CTC – between 23800/- to 35000/-

Location

:

Gandhinagar

Job Type

:

Full Time - WFO

Schedule & Shift

:

Rotational shifts

📌 Analyst II (Non-technical) (India)
🏢 Etech Global Services
📍 India