Job Description (JD)

Position - Service Head – Commercial Kitchen Equipment

Company - KNI Services Pvt. Ltd. (Kitchen Network International)

Location - Ahmedabad, Gujarat

Department Technical Services & Operations

Reports To - Founder & CEO

About KNI

KNI Services Pvt. Ltd. (Kitchen Network International) is building India's largest technology-driven service network for Commercial Kitchen Equipment. We provide installation, preventive maintenance, breakdown support, AMC management, technical training, and certified service engineers through the KNI platform across India.

Position Overview:-

We are looking for a highly experienced and technically strong Service Head who has extensive hands-on knowledge of commercial kitchen equipment, particularly premium and imported brands. The candidate will lead the technical service division, establish service standards, train and certify engineers, and ensure exceptional customer support across India.

The ideal candidate should have 10+ years of experience in servicing commercial kitchen equipment and should be capable of troubleshooting complex technical issues both remotely and on-site.

Key Responsibilities

Technical Leadership Lead the complete KNI Service Division. Provide expert technical support for all commercial kitchen equipment. Handle complex troubleshooting through phone, video call, remote assistance, and site visits. Develop standard repair procedures and service protocols. Create troubleshooting manuals and technical documentation.

Equipment Expertise Must possess robust knowledge of:

Combi Ovens

Conveyor Ovens

Deck Ovens

Rotary Rack Ovens

Coffee Machines (Automatic & Semi-Automatic)

Dishwashers (Hood Type, Rack Conveyor & Flight Type)

Ice Cube Machines

Blast Chillers & Blast Freezers

Walk-in Cold Rooms

Reach-in Refrigerators & Freezers

Under Counter Refrigeration

Planetary Mixers

Spiral Mixers

Dough Kneaders

Dough Sheeters

Bakery Equipment

Tilting Bratt Pans

Steam Jacketed Kettles

Fryers

Griddles

Charbroilers

Salamanders

Gas Ranges

Induction Cooking Equipment

Pasta Cookers

Bain Marie

Hot Holding Equipment

Vacuum Packing Machines

Vegetable Preparation Machines

Meat Processing Equipment

Food Processors

Slicers

Imported Refrigeration Systems

HVAC systems related to commercial kitchens

Kitchen Ventilation & Exhaust Systems

Electrical Control Panels





PLC-based Kitchen Equipment

Steam Systems

Gas Pipeline Systems

Water Treatment Systems connected with dishwashers and combi ovens

Training & Certification

Develop KNI's Service Engineer Training Program. Train new service engineers on installation, maintenance, troubleshooting, and safety. Conduct practical and classroom technical sessions. Evaluate engineers through written and practical examinations. Certify only competent engineers before onboarding them onto the KNI Service Engineer Application. Conduct refresher training and skill enhancement programs regularly. Build a technical knowledge base with videos, SOPs, manuals, and troubleshooting guides.

Service Operations

Assign service engineers based on skill level and location. Monitor service quality and customer satisfaction. Ensure timely closure of service calls. Review engineer reports before job completion. Manage installation, commissioning, preventive maintenance, breakdown services, and AMC operations. Maintain first-time fix rates and reduce repeat breakdowns. Support field engineers whenever technical assistance is required.

Customer Support

Provide technical consultation to hotels, restaurants, hospitals, institutions, cloud kitchens, corporate kitchens, bakeries, and industrial kitchens. Handle escalated customer complaints. Coordinate with OEMs and suppliers for technical support. Ensure excellent customer experience and long-term client relationships.

Safety & Compliance

Ensure all engineers follow electrical, gas, refrigeration, steam, and workplace safety standards. Promote the use of proper PPE and safe work practices. Ensure compliance with KNI's service SOPs and documentation standards.

Required Qualifications

Diploma or Bachelor's Degree in Mechanical, Electrical, Refrigeration, Electronics, or a related field.

10+ years of experience in Commercial Kitchen Equipment Service.

Experience with imported commercial kitchen equipment is mandatory.

Strong knowledge of electrical systems,



refrigeration, gas systems, steam systems, plumbing, and control panels.

Ability to read electrical diagrams and technical manuals.

Excellent communication and leadership skills.

Willingness to travel across India.

Preferred Brand Experience

Experience servicing equipment from brands such as Rational, Convotherm, Electrolux Professional, Hobart, Winterhalter, Meiko, Hoshizaki, Scotsman, Manitowoc, Brema, Welbilt, Garland, Merrychef, Unox, Angelo Po, Fagor, Robot Coupe, Sirman, Sammic, Middleby, Alto-Shaam, Lincoln, and other international commercial kitchen equipment manufacturers will be an added advantage.

Key Skills

Technical Troubleshooting

Commercial Kitchen Equipment

Imported Equipment Servicing

Installation & Commissioning

Preventive Maintenance

Breakdown Management

AMC Operations

Team Leadership

Technical Training

Customer Relationship Management

Service Planning

Root Cause Analysis

Documentation & SOP Development

Technical Audits

Performance KPIs

First-Time Fix Rate

Engineer Certification & Training Completion

Service Response Time

Service Closure Time

Customer Satisfaction Score (CSAT)

Repeat Breakdown Reduction

AMC Renewal Rate

Engineer Productivity

Technical Compliance Score

Team Performance & Development

Why Join KNI?

Lead India's growing commercial kitchen service network.

Build and mentor a nationwide team of certified engineers.

Work with premium imported commercial kitchen equipment.

Opportunity to shape KNI's technical training academy and service standards.

Be part of a fast-growing technology-driven service ecosystem transforming the HORECA industry.

How to Apply

Interested candidates who have extensive experience in Commercial Kitchen Equipment Service and are passionate about leading a nationwide technical service network are invited to apply.

Send your updated Resume to:
Email: [email protected]

Mobile: +91-XXXXXXXXXX

Website: www.kniservices.com

KNI Services Pvt. Ltd. (Kitchen Network International) is building India's largest technology-driven network of certified Commercial Kitchen Equipment Service Engineers. If you have the expertise, leadership, and passion to build world-class service standards, we invite you to join our growing team.

Benefits:

- Health insurance

Work Location: On the road

📌 Service Head – Commercial Kitchen Equipment (India)
🏢 KNI Services
📍 India