Job Description:

7am – 4pm EST (8 hours of work and 1 hour for lunch - weekdays)

Need to support off hours when required (approximately 5 times a month)

Company is seeking an experienced Level 2 IT Support Specialist. The ideal candidate will be responsible for escalated, more complex help desk tickets, helping set an example and guide our help desk admins to success. They will also lead help desk projects and assist in projects for our IT infrastructure and security compliance. The role demands a commitment to resolving complex technical issues, ensuring seamless operations, and supporting our company's technological advancement. You’ll assist in systems administration, provide support and maintenance for all users and devices, and be able to not only identify gaps in processes or procedures, but be able to resolve these effectively as well.

Key Responsibilities:

 Execute and oversee the installation, configuration, maintenance, and troubleshooting of
end-user workstation & thin client hardware, software, and peripheral devices




 Take on all escalated tickets and assist less tenured technicians in resolutions
 Lead or participate in IT projects to deploy current technologies and solutions
 Proactively resolve issues and determine best practices to automate and improve
efficiencies with existing processes to enable the business further
 Provide in-depth technical training to help desk admins to improve the skills of the team
 Streamline current practices/processes to reduce time and costs in providing best
customer experience
 Setting the best foot forward, leading by example to help lead and train help desk
administrators
 Configuration and maintenance of infrastructure software and hardware
 Improve help desk processes and ways to provide self-help capability for users
 Manage office network, internet connections, switches, firewalls, thin clients, IT devices,
biometrics, CCTV, badge systems

 Support/maintain IT ticketing system and asset management so

📌 IT Support Specialist (Ahmedabad)
🏢 Actide International
📍 Ahmedabad