Tech Lead, Platform Support (L2)

ABOUT ZINIER

Zinier is on a mission to empower frontline workers — and the people supporting them — to achieve greater things for themselves and the world around them. With 80% of the global workforce being deskless, Zinier's no-code customisation platform drives Technology Equity, improving the lives and productivity of workers who keep the world up and running.

We are a global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India. Our investors include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

To learn more, check out www.zinier.com

ROLE OVERVIEW

We are looking for a hands-on and dependable Support Lead to anchor our technical support operations. This role will act as the single point of contact for all support-related matters. A solid command of JavaScript, JSON, workflow debugging, and database analysis is required,



along with comfort working across observability tools like Grafana, Prometheus, and centralized logging platforms (e.g. ELK/Splunk). The Support Lead will be responsible for leading a team of approximately 3–4 L1/L2 Support Engineers, reporting directly to the Head of Support, and participating in an on-call rotation to provide business hours or 24x7 support, as required.

Ownership & LeadershipAct as the primary point of contact for all escalations, ongoing investigations, and support operations.Analyze and manipulate JSON-based config data and execution logs.Lead L2 support activities, ensuring SLAs are met and issues are thoroughly resolved or escalated.Drive clarity and accountability across support tiers (L1, L2, Solutions/Engineering), using a defined severity framework and escalation matrix (L1 to L2 to Engineering to Leadership).Mentorship & EnablementProvide technical mentoring to L2 engineers, especially in debugging, RCA writing

📌 Support Lead (Bengaluru)
🏢 Zinier
📍 Bengaluru