Position – Sr. Cloud Engineer M365 - MS Defender for Endpoint (Level 3)
Eligibility Criteria:
- Minimum of 5+ years of experience in IT security, with at least 2+ years focused on Microsoft Defender for Endpoint.
- Should be Graduate or Above
- Should have extensive working knowledge of Microsoft Office365 cloud.
Principal Responsibilities:
- Responsible for providing high end Technical & Project based support & consultation for Microsoft 365 Cloud
- The candidate will be required to architect, design and implement solutions using different services & solutions offered by Microsoft 365 package
- Handling Tier 2 / escalations for Microsoft 365 related issues.
- Help Tier 1 & Tier 2 resources to address the Microsoft 365 related issues
- Troubleshooting the advanced Microsoft 365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer.
- Will be responsible for updating, sharing daily, weekly & monthly Microsoft 365 related tickets tracker & analysis.
- Resolving any global,
cross-functional or work-team issues.
- Defining key management routines and governance strategy to ensure effective business process execution.
- Reporting and trending on the effectiveness of the solutions and standards.
- Initiate improvements in tools, requirements gathering, processes, and people responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Microsoft 365 related tickets.
- Understanding Microsoft 365 support priorities and objectives and takes an active role in accomplishing them.
- Should be able to use & provide advanced tools for Microsoft 365 issues diagnosis & troubleshooting
- Responsible for handling individual projects related to recent implementations, improvisations or migrations to Microsoft 365 from multiple source platforms.
Behavioral Skills
- Excellent verbal & written Communication skills
- Should have excellen