We are looking for a agile and experienced Lead – Implementation to manage and drive successful deployment of our software solutions for clients. The ideal candidate will lead the implementation team, ensure smooth onboarding of customers, coordinate with cross-functional teams, and ensure projects are delivered on time with high client satisfaction.
Key Responsibilities
Implementation & Delivery
- Execute end-to-end implementation of software solutions for clients including configuration, deployment, and go-live support.
- Conduct requirement gathering sessions and translate business requirements into system configurations.
- Perform system setup, data migration, integration coordination, and user acceptance testing (UAT).
- Provide client training, onboarding, and post-implementation support.
- Troubleshoot implementation issues and coordinate with the technical team for resolution.
Implementation Leadership
- Lead and manage end-to-end implementation of software solutions for enterprise clients.
- Plan, monitor,
and execute implementation projects from kickoff to go-live.
- Ensure project timelines, scope, and quality standards are met.
Client Engagement
- Act as the primary point of contact for clients during the implementation phase.
- Conduct requirement gathering sessions and translate business requirements into technical solutions.
- Provide product demonstrations, training, and onboarding sessions to clients.
Team Management
- Lead and mentor the implementation team.
- Allocate tasks, monitor progress, and ensure efficient resource utilization.
- Build a high-performance team focused on delivery excellence.
Cross-Functional Coordination
- Work closely with Product, Engineering, Sales, and Support teams to resolve implementation challenges.
- Communicate product feedback and enhancement requests from clients to internal teams.