Artfills (www.artfills.com) is a rapidly expanding Art-EdTech startup with a global presence, specializing in teaching a wide range of Indian art forms to a community of over 30,000 students worldwide. As an online learning platform, Artfills provides students with the prospect to learn directly from industry experts while delivering an engaging and seamless learning experience.
Job description:
Customer Support Associate Roles & Responsibilities
As a Pre–Sales Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:
*Voice Support (Calling)*
* Handle inbound and outbound calls to address customer queries, feedback,
and support requests.
* Provide accurate information about courses, schedules, and platform usage.
* Ensure timely follow-ups and resolution of open issues.
*Chat Process*
* Manage live chat interactions with users across the website and app.
* Assist customers with instant query resolution and guide them through the learning platform.
* Maintain courteous and prompt communication at all times.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
📌 Customer Support Associate (India)
🏢 Artfills online Learing Private
📍 India
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