THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success.

- Ensure production systems are available and operating according to defined service level agreements.
- Drive incident and outage resolution and maintain transparent communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish and maintain disaster recovery procedures to safeguard operational continuity.




- Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

- Beginner proficiency in Service Desk Management.
- Intermediate proficiency in Service Desk Voice Support.
- It is advantageous to have prior experience in relevant related skills.
- Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

- Beginner proficiency in incident management.
- Intermediate proficiency in customer service communication.
- Beginner proficiency in technical troubleshooting.
- Intermediate proficiency in documentation and reporting.
- Beginner proficiency in collaboration and interpersonal skills.

📌 ISS35 - Infra Tech Support Practitioner Copy 01 (India)
🏢 Accenture
📍 India