Handle inbound and outbound customer calls (approximately 80% of the role) as part of the voice

support process, assisting customers with KYC-related queries, documentation requirements, and

account opening procedures.

- Manage end-to-end KYC processing (approximately 20% of the role) for Current and Savings

Account openings, ensuring timely and accurate completion of customer onboarding activities.

- Verify customer documents for completeness, authenticity, and compliance with applicable

KYC/AML regulations and internal policies.

- Review and validate account opening forms, identification documents, address proofs, and other

supporting documents submitted by customers.

- Ensure accurate and timely data entry into banking and KYC systems while maintaining a high level





of data accuracy and quality.

- Coordinate with branch teams and front-office personnel to obtain missing information, resolve

discrepancies, and ensure smooth processing of customer applications.

- Conduct follow-ups with customers for pending documentation and support the seamless

completion of the account opening process.

 Familiar with Gumasta Certification requirements, verification processes, and related

documentation will be an added advantage.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive (India)
🏢 Techplus Infotech
📍 India